When Smart Features Compete: The UX Collision That Broke Everything

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Introduction

Sometimes, a product doesn’t fail because of a bug — it fails because its own features are fighting each other.

That’s exactly what happened during a major product demo when two smart systems overlapped, confused the logic, and left the user with… nothing.

What Went Wrong

The product: AI-powered smart glasses.
The moment: A live demo in front of thousands.

Here’s what was supposed to happen:

  1. User says “Hey Meta…”

  2. Glasses activate the AI assistant

  3. Notification UI shows a WhatsApp call

But the glasses had two systems running at once:

  • Voice Activation Logic

  • Notification Display Logic

They weren’t coordinated. So instead of one taking priority, they both tried to run, canceled each other out, and the device froze.

No visual. No voice response. Just silence.

Root Cause

This is a UX logic collision — when two features try to control the same moment without a master decision system.

How to Fix It

✅ Build a central logic manager (decides what runs first)
✅ Add interaction priorities (e.g., calls > voice commands)
✅ Always give feedback — even on failure (haptic, audio, or UI)
✅ Test conflict scenarios, not just smooth flows

Real Lesson

✨ It’s not just about features. It’s about how they work together.

The best UX comes not from having the most tools — but from having tools that don’t fight each other

Quick reads. Real lessons.

Catch Day 6 tomorrow — a short post on how overpromising in software demos can damage long-term user trust.

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